|Office:||Oxford Birmingham Cambridge Manchester Leeds London Norwich|
|Discipline:||Risk & compliance|
|Contact name:||Ben Porter|
|Contact email:||[email protected]|
|Closing date:||12 December 2023|
|Startdate:||09 November 2023 - 09 November 2023|
Any location, four or five days a week, permanent contract
This is a varied role that will be responsible for working as a key member of the Risk & Compliance team advising staff and partners across the business on the management of risk and ensuring best practice at all times. Particular areas of responsibility will include claims and complaints and information security. The role will also to a lesser degree support ISO accreditation activities.
The role requires an experienced solicitor, preferably with a contentious law background and who has an analytical approach and experience of managing and advising on often complex legal problems. You will need to be people orientated and able to adapt your style and the way in which you give your guidance to accommodate this. It is not expected that you will have experience of all areas of the role and training will be provided if required.
You will need to be comfortable being visible and accessible to teams and be available and willing to deal with a significant amount of ‘informal traffic’ within your day-to-day work.
The role additionally requires someone who:
- Is IT literate and who is familiar with MS Office
- Is self-managed and confident in setting and prioritising their own work agenda
- Has excellent attention to detail
- Is a team player
- Challenging, but not confrontational, with a clear sense of direction, but also with an understanding of the need to listen to the specific views of staff and partners
- Advising partners and staff on a range of risk and compliance queries
- Building an internal client base and specialist areas eg conflicts
- Working as part of the team to prepare reports to management on risk related issues
Claims and complaints
- Handle circumstances, claims and complaints as the need arises. This will involve:
- working with the Claims Partner and the Complaints Partners to investigate the issues raised, including where appropriate detailed review and liaison with internal colleagues across the firm;
- (Claims) liaising with insurers, brokers, Claimants and third parties including counsel; drafting notifications, instructions and as appropriate;
- (Complaints) liaising with the Complaints Partner, complainants and the Legal Ombudsman; drafting responses and other communications;
- reviewing and disseminating lessons learnt from dealing with the above
- Assist the Data Protection Manager (DPM) with the firm’s activities to comply with data protection legislation including:
- Assisting with the management of information security incidents and/or personal data breaches, including leading investigations, identifying and monitoring corrective actions and lessons to be learnt; and
- Assisting with requests for data protection advice or assistance, such as responding to Data Subject Access Requests
Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to access your character and suitability.
Disclosure and barring service check
This post is also subject to a satisfactory response from the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
The Mills & Reeve Business Services career structure
We have a firm wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at a Manager level. Further information on the firm’s Business Services career structure is available from the HR team.
What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement.
Mills & Reeve is committed to providing an inclusive and supportive working environment. We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.
Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment. Please click the link below to find further information regarding our diversity policy.
If you would like any more information about Mills & Reeve, you can visit our website by clicking on the following link:
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