Billing Assistant

This is a full time permanent role that can be based in either our Birmingham or Norwich offices, with some occasional travel to the other offices. We offer hybrid working on a 50% office/home basis.

The role

You will be a key member of the central billing team, and proactively support teams across the business with their monthly billing.  reporting to the Central Billing Team Leader.  The role reports into the Central Billing Team Leader and is primarily responsible for:

• undertaking all data entry in relation to billing tasks, credit notes and adjustments as needed.  It is imperative that there is excellent attention to detail when entering the invoices on to the Practice Management System, and when sending invoices directly to clients using all our supporting systems.

• be a link with, and pro-actively support, fee earners and executive assistants in relation to billing responsibilities.

• assist in processing client transactions, in accordance with Solicitors Regulation Authority Accounts Rules, and office transactions, in accordance with best accounting practice.

The person

The role requires someone who can prioritise their workload and work under pressure at key times of the billing cycle.  It is likely that your background and experience will include the following areas of previous experience:

• previous experience in a finance or administrative related role, preferably in a professional services environment.

• has strong written and verbal communication skills, with excellent attention to detail.

• has the ability to build effective relationships at all levels and across departments and functions.

• has strong organisation skills and a methodical approach to progressing your workload.

• has excellent customer service skills and a can do attitude to your work.

The activities

Key responsibilities

• Check and process bills submitted to the central billing team, through to posting bills to the accounts system.

• Raise proformas on a monthly basis or in accordance with the agreed billing frequency with clients.

• Ensure bills are sent to the client promptly in accordance with agreed instructions.

• Upload processed bills to our clients eBilling platforms using our eBilling Hub and client portals.

• Deal promptly with any billing related queries received from internal or external clients.

• Support clients with bill related reporting and delivery of excellent client experience.

Other responsibilities

• Provide outstanding client service to both internal and external clients, ensuring queries are dealt with promptly and demonstrating a sound knowledge of the billing system.

• Undertake your work in a calm, professional and methodical manner.

• Demonstrate flexibility and a willingness to get the job done, particularly at month and quarter ends, to ensure work is completed according to deadlines and to meet the demands of the business.

• Take responsibility for your own workload by prioritising your work according to demand ensuring that deadlines are met.

• Be willing to assist team members to cover holidays, sickness and heavy workloads to provide the best possible service.

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to access your character and suitability.

Disclosure and barring service check

This post is also subject to a satisfactory response from the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

The Mills & Reeve Business Services career structure

We have a firm wide Business Services career structure and a published career progression framework.  Within the firm wide career structure there are five career levels.  For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included with this job description.  Further information on the firm’s Business Services career structure will be available as part of the interview process.