Data Quality Administrator

Data Team, Permanent, Full time

The role

Working directly with the data team you will support the day-to-day administration, promotion and ongoing development of the firm’s databases for our Client Relationship Management system – InterAction, our Practice Management System – 3E Elite and our Case Management System - MatterSphere. This will involve working closely with all other business development teams as well as with lawyers from across the firm.

A significant part of the role will be to assist the team in delivering excellent results from our data.  Ensuring the firm’s contact, client, matter and business development data is maintained to a high standard of quality and accuracy; supporting the firm’s business development efforts; and acting as a champion of data quality to ensure that the legal support team are supported in entering data, while helping ensure our business development team and lawyers are supported in utilising the data.

Who will I be working with?

You will be part of the firm’s data team and will report to the Data Strategy Development Lead. The role will work closely with our business and legal support specialists as well as helping our lawyers – spread across seven offices and a wide range of service and sector specialisms – with their digital activity.

The person

Given the challenges of this role, it is likely that your background and experience will include:

• Basic knowledge or experience using legal systems

• Good knowledge of Microsoft applications including Word, Outlook, Excel and PowerPoint

• Experience of data entry / data management and general administration

The role additionally requires someone who:

• is self-managed and confident in setting and prioritising their own work agenda.

• has excellent written as well as verbal communication skills and so is able to demonstrate that they can convey complex matters in a way that different audiences can understand.

• is confident and able to build sustainable relationships with clients, lawyers and internal colleagues is organised and methodical in how they approach their work.

• has excellent attention to detail.

• is a team player.

• is willing to take on new responsibilities and challenges

• has 6 or more GCSE’s (A*-C) including Maths and English

The activities

• Handling data change management tickets and reviewing changes

• Maintaining data standards/quality

This includes a number of tasks including:

• running data quality searches

• research and resolve conflicting / duplicate information

• identifying appropriate data sources for research to ensure accuracy

• identifying and correcting incomplete and suspect data

• identifying and archiving obsolete information and data

• ensuring data meets data quality and standards through audits and updates

• carrying out reports highlighting data issues

• Champion Data Quality and drive best practice across the firm

This will include helping to create, maintain and document best practice procedures and processes for activities such as client data, matter data, transaction data, contact data and billing data.

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to access your character and suitability.

The Mills & Reeve Business Services career structure

We have a firm wide Business Services career structure and a published career progression framework.  Within the firm wide career structure there are five career levels.  For the purposes of the framework, this role is at an Administrator level and the role profile that details the outcomes and activities expected of across the firm is included with this job description.  Further information on the firm’s Business Services career structure is available from the HR team.

The package

As you would expect, the firm offers a generous salary and benefits.  The firm’s standard benefits are detailed in the following link:

https://www.mills-reeve.com/careers/benefits 

The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement.

Why not find out more about what it’s like to work at Mills & Reeve by taking two minutes to watch our video?

https://player.vimeo.com/video/157575542

And finally

Mills & Reeve is committed to providing an inclusive and supportive working environment. We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment. Please click the link below to find further information regarding our diversity policy.

https://www.mills-reeve.com/about-us/diversity-and-inclusion

If you would like any more information about Mills & Reeve, you can visit our website by clicking on the following link:

http://www.mills-reeve.com/