Files and Deeds Assistant

Location: United Kingdom
Office: Cambridge
Discipline: Facilities
Contact name: Ben Porter

Contact email: [email protected]
Contact phone: 07587481088
Vacancy reference: 022709
Closing date: 01 December 2023

A full time, permanent role based in our Cambridge office

What does the role involve?

You will be an integral member of the facilities team and take responsibility for the administration and auditing process for the files and deeds within the Cambridge office along with supporting the general facilities team function (post, client services, goods in, etc.)

Who will I be working with?

You will be the main contact for the file and deeds administrators in the other offices and will be working with them to ensure consistency across the firm. You will be the main point of contact for files and deeds within the Cambridge office.

Main duties and responsibilities

Files and deeds tasks

  • Managing the records destructions process for the Cambridge office.
  • Ensure fee earner audit and corridor reports are according to schedule.
  • Main Cambridge point of contact for project work.
  • Liaise with fee earning teams on specialist deed/file requirements.
  • Liaise with outsourced archiving company to ensure retrieval requests are archived, audited and logged to create a seamless audit trail for the exact whereabouts/location of the document.
  • Collate statistics and reports of records management in the Cambridge office. This will include the corridor report, fee earner audit, destructions, reconciliation, lost deeds reporting and records of fee earners who have left.
  • Participate in any tender requirements for records management.
  • Assist in the management of records management providers.
  • Reconciliation of data in 3E with those held by each outsourced provider.
  • In Cambridge, ensure floors are regularly cleared of closed Wills/Deeds/files that require inputting onto 3E

Professional conduct & compliance

  • Adhere in all respects with the firm’s values of openness and integrity, working together, respect for each other and strong client relationships.
  • Act in a professional manner at all times.
  • In accordance with the confidentiality undertaking that was signed upon joining the firm, keep the affairs of clients, former clients and current Mills & Reeve business confidential.
  • Report any concerns regarding breach of confidentiality to the appropriate person.
  • Enter into the spirit of the Mills & Reeve Diversity Policy and ensure that a positive diversity climate exists by treating others on their merits and by disassociating yourself from any form of direct or indirect discrimination, victimisation, or sexual, racial or any other type of harassment.
  • Comply with anti money laundering requirements.  Comply with Mills & Reeve procedures for the safe-keeping of documents.

Client care

  • Act in a professional and courteous manner when dealing with clients (both internal and external) and always project a positive image of Mills & Reeve.
  • Ensure relevant Mills & Reeve database/records are accurate and up to date on a regular basis.
  • Have a good knowledge of services provided by Mills & Reeve.
  • Take responsibility for alerting your line manager regarding difficulties with client care you encounter.
  • Ensure your availability at all times during contracted hours.

Team working

  • Work effectively with the firm’s support services and treat all your work colleagues with respect.
  • Understand your own role and responsibilities and recognise those of others.
  • Share your knowledge and skills with less experienced colleagues including new joiners.
  • Help colleagues in your team and in other teams to manage workloads and meet deadlines.
  • Deal constructively with conflict within the team.
  • Manage emails and telephone calls when colleagues are absent.  Ensure internal clients are kept informed with updates.
  • Contribute constructively at internal meetings.
  • Commence work punctually each day and have good time keeping.
  • Be flexible and willing to change working hours to maintain a full facilities service.
  • Carry out an active role during planned and unplanned fire drills and any emergency situations involving the whole office.

Managing workload

  • Meet deadlines or liaise with the team leader if a deadline is causing difficulty and provide updated time estimate.
  • Speak to the team leader about actual and pending workload if problems arise.
  • Consider options before presenting problems to colleagues.
  • Request work if you have capacity.


  • Be courteous and professional to others.
  • Obtain the necessary information to deal with enquiries, requests, instructions etc.
  • Identify, give and receive appropriate information during telephone conversations.
  • Comply with the firm’s internal procedures for leave/holiday and sickness/absence.
  • Work in a calm and professional manner.
  • Answer telephone calls in line with the firm’s policy.

IT skills

  • Be familiar with the features of the software packages used in your area that will include some or all of the following:
  • Outlook (calendar, contacts and tasks)
  • Atlas
  • Word/Desktop/Interaction
  • IManage
  • Excel
  • 3E

Self development

  • Ask for constructive feedback about your performance, consider issues identified and take steps to improve your performance.
  • Identify the training and development you need to do your job more effectively and to further develop you personally, and raise these during your annual performance review or at other times upon request.
  • Keep a record/portfolio of your progress and achievement in meeting the responsibilities of the role profile in line with your PDP (Personal Development Plan).
  • Take responsibility for your own development and follow up proposals for your training and development where appropriate.

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to assess your character and suitability.

Disclosure and barring service check

This post is also subject to a satisfactory response from the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

The Mills & Reeve Business Services career structure

We have a firm wide Business Services career structure and a published career progression framework.  Within the firm wide career structure there are five career levels.  For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included with this job description.  Further information on the firm’s Business Services career structure is available from the HR team.

The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement.

And finally

Mills & Reeve is committed to providing an inclusive and supportive working environment.  We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment.  Please click here to find further information regarding our diversity policy.

Please visit our website for further information about Mills & Reeve.