IT Support Manager

Location: United Kingdom
Office: Birmingham
Discipline: IT
Contact name: Ben Porter

Contact email: [email protected]
Contact phone: 0121 456 8041
Vacancy reference: 024569
Closing date: 28 June 2024
Startdate: 03 June 2024 - 03 June 2024

What does the role involve?

Mills & Reeve has a strong belief that appropriate and innovative use of IT can significantly contribute to the success of the firm. In recognition of this, the firm’s investment in its IT systems is considerable.

This role will take overall responsibility for delivering IT support services to the Birmingham and Oxford offices to achieve clearly stated business goals and performance targets.  Responsibilities will include all aspects of day-to- day management, involvement in firm-wide projects and co-ordinating with the teams in Cambridge and Norwich to deliver a high standard of IT service consistently across the firm.

Who will I be working with?

This position will report to the IT Services Manager and have line management responsibility for both senior and IT support analysts. You will also work closely with other members of the IT team, and relevant project teams.

Main duties and responsibilities

Provision of IT services

  • Manage the day-to-day delivery of the IT service functions within the Birmingham office and ensuring the effective deployment and usage of resources to the firm’s users. Working with colleagues across the firm to ensure standards of service are maintained and consistent
  • Oversee IT support to the Oxford, and assist with Leeds and Manchester offices; in conjunction with colleagues from Cambridge and Norwich
  • Establish and operate systems to monitor progress, capacity and performance of systems taking corrective action where standards are nearing pre-determined thresholds
  • Recognise and actively seek ways to exploit IT to address complex business issues both of a standard and innovative nature
  • Ensure the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major disruption to normal service
  • Represent the Firm at a high level, both externally and internally, formally and informally, to establish the Cambridge IT support team as a credible business function
  • Advise the Firm’s users and management regarding the delivery, cost, availability and functionality of services and systems and develop an effective partnership with suppliers and users
  • Be approachable and available to staff and colleagues alike

Project management

  • Responsible for assigned technical development projects and ensuring these projects are completed within planned timescales and resource estimates

Supervision of staff

  • In cooperation with the Director of IT and the IT Services Manager, be responsible for all aspects of managing the Birmingham and Oxford IT support team including:

Recruitment and selection

  • Training new and temporary staff by designing induction programmes and monitoring progress
  • Ensuring adequate staff cover during holidays, sickness, lunch breaks and absence
  • Conducting annual performance review meetings, ensuring staff are aware of the standard of work required and monitor performance, as required
  • Training and developing staff to ensure they have the skills and knowledge to meet job and department objectives
  • Identifying relevant training courses for staff and ensure appropriate pre-course objectives are set and that post course evaluation is completed
  • When necessary, and in conjunction with the HR team, be involved in managing performance issues and disciplinary situations within the team
  • Take responsibility for own personal development including attending relevant courses, seminars etc to develop skills to enhance performance in the role
  • Attending any meetings or training sessions as required
  • Travelling to other offices as required
  • Carrying out any further duties as required by the Director of IT or IT services manager

Person Specification

  • Previous knowledge of legal applications e.g. document management systems, customer relationship management systems, practice management systems, digital dictation and case / matter management
  • Excellent working knowledge and understanding of Microsoft operating systems, server and client, Microsoft 365, intune (MDM)
  • Experience supporting modern workplace technologies such as AV and Room booking systems.
  • Good understanding of user hardware (user devices – laptops, mobiles and working styles
  • Previous supervisory experience and ability to delegate tasks effectively
  • Experience of performing a similar role in a comparable environment

The package

As you would expect, the firm offers a generous salary and benefits.  The firm’s standard benefits are detailed in the following link:

The Mills & Reeve Business Services career structure

We have a firm wide Business Services career structure and a published career progression framework.  Within the firm wide career structure there are five career levels.  For the purposes of the framework, this role is at a Manager level and the role profile that details the outcomes and activities expected of across the firm is included with this job description.  Further information on the firm’s Business Services career structure is available from the HR team.

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes, but is not limited to, a basic DBS check, right to work check, any disciplinary history recorded with the Solicitors Regulation Authority (SRA) and a self-declaration to assess your character and suitability for the role.  A full policy of the screening the firm undertakes is available on request.

The firm

Mills & Reeve is a major UK law firm renowned for its outstanding service to national and international clients, for its collaborative culture and for its deep sector expertise.

The firm has a strong sector focus with expertise in agriculture, charities, education, food and beverage, health, insurance, private wealth, real estate investment, sport and technology. Clients include businesses from PLCs to start-ups, high net worth individuals and landowners, more than 120 universities, colleges and education bodies and over 100 healthcare organisations.

This is an ideal opportunity to build your skills and experience with a major UK law firm, listed as one of the “Sunday Times 100 Best Companies to Work For” for the last 20 years - the only law firm to achieve this.

We are also proud to have been awarded Platinum Investors in People status this year.  The firm joins a select club of only 6% of 50,000 assessed organisations awarded the coveted platinum status.

The firm is also delighted to report for the eighth year running we were named as one of Roll On Friday’s ‘best law firms to works at’.

And finally

Mills & Reeve is committed to providing an inclusive and supportive working environment. We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment. Please click the link below to find further information regarding our diversity policy.

If you would like any more information about Mills & Reeve, you can visit our website by clicking on the following link: