Technology Trainer & Adoption Advisor - Birmingham

Location: United Kingdom
Office: Birmingham
Discipline: Knowledge learning & development
Contact name: Ben Porter

Contact email: [email protected]
Contact phone: 0121 456 8041
Vacancy reference: 024529
Closing date: 23 June 2024
Startdate: 29 May 2024 - 29 May 2024

A full time, permanent role, based in our Birmingham office on a hybrid basis with occasional travel to other offices

What does the role involve?

You will be part of the firm-wide Knowledge, Learning and Development team who provide the knowledge, skills and processes that support the firm in delivering its purpose and vision through knowledge management, learning and development and project management. As a Technology Trainer & Adoption Advisor you will be a key member of the Technology Adoption Team**,** your role will be pivotal in driving the successful integration and adoption of technology solutions within the firm. You will be responsible for designing and delivering training programs that empower our users to leverage technology effectively, enhancing productivity and supporting the firm's strategy.

Main duties and responsibilities

To develop and deliver engaging, relevant and consistent learning experiences for our users to provide them with the IT skills and knowledge to offer our clients the best possible service.

  • Leader in internal client experience
  • Develop and deliver comprehensive training programs that cater to individuals, small groups, and larger audiences, ensuring that all employees are proficient in the latest digital tools and platforms
  • Provide one-on-one deskside or virtual support, addressing specific user challenges and promote an understanding of new and existing systems to enhance productivity and engagement
  • Consider the appropriate learning method (classroom, virtual, e-learning, 1:1) and identify individual learning styles of users and accommodate these where appropriate during the delivery of training sessions
  • Conduct engaging and effective induction training experiences for new joiners ensuring their integration within the company
  • Evaluate the need for potential adjustments in assistive technology to enable accessibility for all

Professional Expertise

  • Be the Subject Matter Expert “SME” for multiple technologies
  • Design and develop appropriate training materials and resources
  • Consider innovation initiatives to identify new ways to embed IT knowledge beyond classroom teaching and encourage continuous improvement by staying informed of the most recent technological advancements, including those from Microsoft to facilitate the exchange of information and encourage the integration and utilisation of new technologies

Leader in people experience

  • Assess objectively the ability levels of all users, recommending future training as appropriate and deal sensitively and confidentially with performance issues by referring to the appropriate person or the Technology Change and Adoption Manager
  • Create productive relationships and collaborate with KLD and IT colleagues to inspire and encourage user engagement

Business and training management

Evaluate all IT training carried out by:

  • checking and recording the level of competence at the end of each training session
  • monitoring the application of new skills in the workplace by conducting follow-up visits
  • reporting back to the Technology Change and Adoption Manager on training carried out or skills gaps
  • recommending amendments to training programmes as appropriate
  • Organise training plans and training schedules by making the best use of the resources available 

Technology Adoption

  • Encourage the best and fullest use of the investment the firm has made in information technology by enabling the user to use the appropriate technology to make their working practices more efficient and effective

The person

Given the nature of this role, it is likely that your background and experience will include:

  • Previous experience as a Technology or IT Trainer, with strong classroom and remote training exposure.
  • Previous evidence of involvement in wider firm projects and able to see the bigger picture and identify the challenges/requirements.
  • An excellent understanding of the Microsoft Office suite and applications within Microsoft Office 365, ideally MOS certified
  • Experience of remote training over Microsoft Teams
  • A knowledge of a matter management system, Bundledocs, BigHand, Intapp, Nitro Pro, iManage and InterAction would be beneficial

The role additionally requires someone who:

  • Is customer focussed with a proactive “can do” approach
  • Has strong communication skills, with the ability to communicate at all levels and across all business areas

The package

As you would expect, the firm offers a generous salary and benefits.  The firm’s standard benefits are detailed in the following link:

The Mills & Reeve Business Services career structure

We have a firm wide Business Services career structure and a published career progression framework.  Within the firm wide career structure there are five career levels.  For the purposes of the framework, this role is at an Advisor level and the role profile that details the outcomes and activities expected of across the firm is included with this job description.  Further information on the firm’s Business Services career structure is available from the HR team.

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes, but is not limited to, a basic DBS check, right to work check, any disciplinary history recorded with the Solicitors Regulation Authority (SRA) and a self-declaration to assess your character and suitability for the role.  A full policy of the screening the firm undertakes is available on request.

The firm

Mills & Reeve is a major UK law firm renowned for its outstanding service to national and international clients, for its collaborative culture and for its deep sector expertise.

The firm has a strong sector focus with expertise in agriculture, charities, education, food and beverage, health, insurance, private wealth, real estate investment, sport and technology. Clients include businesses from PLCs to start-ups, high net worth individuals and landowners, more than 120 universities, colleges and education bodies and over 100 healthcare organisations.

This is an ideal opportunity to build your skills and experience with a major UK law firm, listed as one of the “Sunday Times 100 Best Companies to Work For” for the last 20 years - the only law firm to achieve this.

We are also proud to have been awarded Platinum Investors in People status this year.  The firm joins a select club of only 6% of 50,000 assessed organisations awarded the coveted platinum status.

The firm is also delighted to report for the eighth year running we were named as one of Roll On Friday’s ‘best law firms to works at’.

And finally

Mills & Reeve is committed to providing an inclusive and supportive working environment. We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment. Please click the link below to find further information regarding our diversity policy.

If you would like any more information about Mills & Reeve, you can visit our website by clicking on the following link:

Job Description