Credit Controller

A full time, permanent role based in Birmingham, Cambridge, Manchester, or Norwich with occasional travel to other offices and hybrid working

The role

Reporting to the firm’s Collections Manager, this is a key role to provide credit control support across the Firm, supporting our key business objective of being a leader in client experience whilst driving profitable growth.  This is a great opportunity to join a high performing finance team and further your career in an ambitious and growing top 50 national law firm

The person

This role requires someone who has credit control experience whilst working in a high performing finance team and a proven track record of delivering excellent client service.  It is likely that your background and experience will include the following areas of expertise:

• Previous credit control experience, ideally in a professional services firm.
• High level of numerical and computer literacy, and effective administration skills.
• Strong problem-solving skills.
• Ability to build solid relationships with key stakeholders and influence people.
• Solid educational background, with at least five GCSE passes or equivalent (including Maths and English) at grade C or above. CICM qualification, or working towards this, would be desirable.

The role requires someone who:

• is proactive and target focussed, with resilience to deal with challenging situations and deadlines.
• is able to manage and prioritise their workload with minimal guidance.
• has strong attention to detail and an ability to deal with confidential matters.
• has excellent written and verbal communication skills and ability to adapt to different audiences.
• is a supportive team player.

In addition, you will need to:

• be flexible on when you take your annual leave depending on the demands at certain points in the monthly and annual reporting cycles; and
• has a flexible approach to working hours where necessary.

The activities

Main responsibilities

• Develop an in depth understanding of our cash collection policies, processes and systems, to maximise the amount of cash collected each month.
• Develop an understanding of the firm’s business and the matter to cash cycle, to contribute to the effective management of the firm’s working capital with the focus on reducing debt.
• Build sustainable relationships with our clients to encourage prompt payment, allow swift resolution of queries, and support repeat instructions, via regular contact by phone and email.
• Work to monthly cash targets, manage own ledger and take ownership for resolving queries.
• Liaise with lawyers on overdue bills where appropriate, carry out agreed actions and ensure that accurate records of those actions and responses received are kept up to date.
• Ensure data held within the Firm systems is up to date and accurate regarding credit control activities.
• Develop and maintain good relationships across the business, and an understanding of our clients, to reduce persistent payment problems.
• Work with other credit controllers, and wider finance team, to ensure queries are resolved promptly and debt levels are at expected levels.
• Escalate issues promptly, with sufficient and clear detail, in line with agreed processes.
• Liaise with the Senior Debt Recovery Executive to identify problem accounts and minimise ongoing risks to the business.

Other responsibilities

• Develop a sound knowledge of key finance systems that are relevant to the role.
• Perform other work as necessary to assist in meeting firm objectives as delegated by the Collections Manager, Billing Manager, and Financial Controller.

The Mills & Reeve Business services career structure

We have a firm wide Business Services career structure and a published career progression framework.  Within the firm wide career structure there are five career levels.  For the purposes of the framework, this role is at an Advisor level and the role profile that details the outcomes and activities expected of across the firm is included with this job description.  Further information on the firm’s Business Services career structure is available from the HR team.

The package

As you would expect, the firm offers a generous salary and benefits.  The firm’s standard benefits are detailed in the following link:

http://www.mills-reeve.com/benefits/ 

The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement.

Why not find out more about what it’s like to work at Mills & Reeve by taking two minutes to watch our video?

https://player.vimeo.com/video/157575542    

And finally..

Mills & Reeve is committed to providing an inclusive and supportive working environment. We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment. Please  click here to find further information regarding our diversity policy.

If you would like any more information about Mills & Reeve, you can visit our website by clicking on the following link:

• http://www.mills-reeve.com/